Frequently Asked Questions


I ordered multiple items but I have received only one item so far. What’s going on?

Items sourced from the different warehouse are often shipped separately to make sure that there is no delay in fulfilment of your order. Rest assured that you will get all your items within the delivery period mentioned on the product page of those items. Also will provide all tracking number after the package is shipped

What Shipping Methods Are Available?

We shipped through standard domestic or International method with our logistics partner DHL, FedEx, ASM, GLS, Correos Espana, Poste Italiane, Deutsche Post, La Poste, Asia EMS Service, Singapore Post, Royal Mail, Post NL, etc

Do You Ship Internationally?

We shipped all over the EU, EEA, and USA also it depends on the product type which is mention in the products.

How Long Will It Take To Get My Package?

It depends on the product warehouse, Estimated time would be EU Warehouse 1-5 days, United Kingdom 1-7days, Hong Kong 7-15 days.


What Payment Methods Are Accepted?

We only accept PayPal safe and secure, in which the buyer and Seller are guaranteed protected

Is Buying On-Line Safe?

Yes, Nuevotix first priority is to protect the customers with PayPal 3D secure payment method and give the positive environment for shopping.

Order & Retunrs

How do I place an Order?

It's very simple steps you can Click here for more information.

How Can I Cancel Or Change My Order?

1. After placing an order you have 30 mins to cancel the order by self through in My Account in Order details you would find the option to cancel the order.
2. If your order place time is up to 30 mins and you want to cancel the order then fill the form for cancellation Click Here.

Do I need an account to place an order?

Yes to provide a better shopping experience is necessary to Register an account on Nuevotix.com

How Do I Track My Order?

It very simple when you make an order, you would receive the confirmation email in which you can find the order number and Click Here to Track your order.

How Can I Return a Product?

Nuevotix provide 30 days very simple process for return according to the product category or types for more information you can check our Return Policy

Do I have to pay any duties or taxes upon delivery of my order?

The product subject to the payment of import duties (e.g. in the U.S.) or other duties, and other charges including value-added tax (VAT) or other taxes. If these are applicable, they will be levied and determined when the shipment is processed by the applicable customs agency in your country. Please check your country’s import policy to understand and ascertain the applicability of and your liability for any such duties or taxes for the products you purchase. All applicable duties and taxes, if any, are not included in the purchase price of your order or transaction. If they apply and are levied, then they are your (and not our or the product manufacturer’s or supplier’s) sole and exclusive responsibility and shall be paid by you directly to your government or to the courier company, when the products are delivered. Payment of the above-referred duties, charges and taxes are not our (or the product manufacturer’s or supplier’s) responsibility. We shall not be responsible for any shipping or customs delay since this is outside our control. Always feel free to contact us via [email protected]
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Call us:

+34 632 63 77 04


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