If your product is arrived at damaged / Defective / incomplete or incorrect at the time of delivery then you are eligible for claim Nuevotix product category in terms of return claim eligibility are in mention blow
Please understand some product are not eligible for a return if in case “Change of Mind” or “No Longer Need”.
For Electronic and smartphone device issue you can contact us sales@nuevotix.com, if your product is branded then please check your warranty card and contact directly to product customer service center or asked us to provide the specific brand advisory center contact information for repairing & warranty claim.
Here you can also find the relevant product category terms condition and return policy briefly. Returns Policy per Category.

Electronic Devices

Mobile, Computers, Cameras, Laptops, Tablets all Electronics devices etc

30 Days Replacement only

Return eligibility is not applicable “if Product no Longer Needed”.

Item arrived defected /damage or incorrect/incomplete condition then it is eligible for a free replacement. Condition apply if the same item is available then we would send back, if the same item is no longer available then the customer is eligible for reimbursement

Related to the device usage issues and your device is applicable to claiming warranty then please contact the brand warranty provider directly Click Here

Electronic Accessories

Mobile and Computer components and Accessories, earphones and Covers etc

30 Days Replacement only

Return eligibility is not applicable “if Product no Longer Needed”. Related to the device usage issues and your device is applicable to claiming warranty then please contact to the brand warranty provider directly Click Here

TV's & Home Appliances

Audio Equipment, TV's, Home Theater, Etc

30 Days Replacement only

Return eligibility is not applicable “if Product no Longer Needed”.

Item arrived defected /damage or incorrect/incomplete condition then it is eligible for a free replacement. Condition apply if the same item is available then we would send
back, if the same item is no longer available then the customer is eligible for reimbursement

Related to the device usage issues and your device is applicable to claiming warranty then please contact the brand warranty provider directly Click Here

Health and Beauty

Cosmetics, eye products, face products, nail, hands and Hair products etc.

Non - Returnable

Return eligibility is not applicable “if Product no Longer Needed”.

All Fashion Products Collection

Clothing, Apparel, Bags & Shoes,Eyewear, Jewellery & watches, Shoe care etc

30 Days Return and Refund

Custom made items, inner-wear, lingerie’s / woman’s intimate apparel is non-returnable

Return eligibility is not applicable “if Product no Longer Needed”.

Item arrived defected / damage or incorrect/incomplete condition then it is eligible for a free replacement. Condition apply if the same item is available then we would send
back, if the same item is no longer available then the customer is eligible for reimbursement

Babies & Toys Products

Clothing, Apparel & Shoes, Toys & Games, Baby Care & Hygiene etc

30 days Replacement only

Return eligibility is not applicable “if Product no Longer Needed”.

Toys vehicles are not eligible for a refund.

Home and Lifestyle

Bedding, Bath, Home Decoration product, Garden, Home, Improvement, Home Storage Supplies, Households products etc

30 Days Replacement only

All product is not applicable “if Product no Longer Needed”.

Automotive and Motorbikes

Helmets, gadgets, Gears, other supplies, auto-parts and Clothing and Appeals etc

30 Days Replacement only

Return eligibility is not applicable “if Product no Longer Needed”.

Item arrived defected /damage or incorrect/incomplete condition then it is eligible for a free replacement. Condition apply if the same item is available then we would send back, if the same item is no longer available then the customer is eligible for reimbursement

Related to the device usage issues and your device is applicable to claiming warranty then please contact the brand warranty provider directly Click Here

After approving the refund request if your product is eligible for a refund then a refund will issue on the same method in which you are using to pay for the product. Refund processing will take time and you get notified after approving the request it would take 3-4 working days to issue refund also it is depending on payment method that should use.
These are the following payment method, the refunding option with time.

Payment Method

Refund Option

 Refund Time

All

Refund Voucher

1-3 working days

Nuevotix Funds

Add into Login ID

1-3 working days

PayPal

By PayPal ID

3-10 working Days

Direct Bank

Debit card or Credit card

9-15 working Days

 

Modes of Refunds

Refund through Voucher

Your amount refunded through voucher or coupon which you can use anytime in future shopping in Nuevotix, it would not expire until you would use it.

Nuevotix Funds - Value E-Wallet

Our preference is to provide safe and secure payment solution to our customer and Nuevotix Fund value added account is the 100% safe solution for buyer and seller refunded amount is added to you Nuevotix Login ID account with is safe and quick for feature solution.

PayPal

For Customer satisfaction, we accepted papal transaction which is Europe best secure payment method for the buyer and we don’t charge any extra fee on PayPal transaction so buy with the confidence.

Debit & Credit Cards

We use the third-party payment gateway to protect the encrypted data to ensure our buyer always protected. If the refunded amount is not showing on your card statement after the refund is complete and you have received a notification by Nuevotix, please contact your personal banks.

Fill the form down below and provide us the details

After that pack the item safely with the original labels, make sure the product unused as it had been received from us.

Our them review your case and response would take 3-4 days, and provide to the further details about the shipping label.

Drop-down shipping the package to the local courier office at in your area or if provides pick-up service then wait for the pickup. *Note: All details are providing with shipping labeling.

After receiving your package, you will notified.

  • - select a option -
  • The product is no Longer needed
  • The product did not match it's description
  • The product was damaged upon arrival
  • It's missing parts or accessories
  • I bought the wrong item
Upload your documents...